Code of Conduct
The code of conduct is subject to change without notification.
Snail Games does not favor any players or houses and only takes action according to our internal policy.
Failure to abide by our code of conduct can result in the removal of your structures, creatures, items or banning of your account from our Official Servers. We reserve the right to immediately suspend player accounts and any action taken is at the sole and absolute discretion of the GM's of Snail Games.
If you feel that your ban was unwarranted, please feel free to submit a ticket with the Subject line: Ban Appeal – (Your Steam ID).
To find the steam ID we’re requesting, it’s the number after “profiles” in the url on steam. Here is an example of what we’re looking for: http://steamcommunity.com/profiles/##############
We will then investigate it and respond accordingly.
This is not a full list of rules but represents clear guidelines for players to follow when playing on our official server. For something you’re unsure of, please use your best judgement. When in doubt, reach out to us in a request here.
Hacking and Exploiting
Hacking and Exploiting
Hacking or exploiting game mechanics to gain an unfair advantage over other players is not tolerated.
Hacking - examples are not limited to but can include using third-party programs such as in-game automated bots, ESP, Aimbots, and Game Engine Modifications.
Exploiting - examples are not limited to but can include:
- Attacking from, travelling through, or building in unintended game-zones (under the mesh or above the map)
- Duplication of creatures, items, or characters
- Unintended building mechanics
- Modifying your game files to remove key graphical components
- Attacking or blocking players through the terrain
- Intentionally crashing users or servers
- Floating structures or structures that extend past normal building limits
- Benefit Hacking (Taking advantage of a hacker’s exploit.)
- Partying or making use of hackers
- Hack Related Chat
- Providing hack information
- Requesting hack information
- Promotion of Scam Activities
- Advertising Hack Sites
- Linking / Discussing Inappropriate Sites
- Intentionally receiving hacked items
Benefit Hacking/Exploiting, houses, and teaming up.
When playing on our Official Server, players must ensure that they are not taking advantage of hacking exploits and unfair play. Do not under any circumstances allow hackers to join your house alongside you within the game. It is your responsibility to remove them or yourself from the house. If you witness someone breaking the rules through the use of a game exploit, or a third party program ensure that you isolate yourself from those users and are not playing with or alongside them to avoid breaching our code of conduct, and actions taken against the house as a whole.
PvE Specific Griefing
Game Blocking - you are not allowed to block other house's from playing the game on PvE servers. This can include but is not limited to:
Building at other players houses
Blocking in other house's creatures
Blocking access in/out of a house's base
Obstructing pathways for the purpose of denying another house access (must be no other way around)
Blocking access to important resources
Block access to house structures with structures or creatures
Hold players/creatures hostage
Spam the map with structures
Build inside the map
- Spawn blocking
PVP Griefing Specific:
- Building in the map
- Spawn and portal blocking
GM intervention may be necessary if your structure or creature is negatively impacting a server. Please be sure to send in any visual evidence you have and document it so that we are able to expedite the investigation.
Behaviour, Chat, and Interaction With Others
Interactions with other players or Snail Games employees through text chat, voice chat, and signs must adhere to the rules below and you cannot use an alternative spelling to circumvent restrictions.
Ensure that you do not:
Offend - this includes but is not limited to language which is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, sexually explicit, or racially, ethnically or otherwise offensive.
Post Personal Information - belonging to someone else in the game, or any Official websites or forums related to the game.
Harass, Stalk, Threaten - such as sending repeated unsolicited or unwelcome messages to specific players/houses and can include but not limited to those sexual in nature or messages that would cause discomfort.
Disrupt the game - such as intentionally causing the chat screen to scroll faster than other users are able to read, or setting up macros with large amounts of text that, when used, have a disruptive effect on the normal flow of Chat.
Promote - do not send messages which are advertisements for inappropriate topics, including scamming, hacking, exploits or the sale of goods and services unless trading within the game for game specific resources, for example, 50 Stone for 1 Polymer, A trike for a Rex, etc.
Real-money trading (RMT) - Items, creatures, or services must only be exchanged for other items, creatures, or services within the game. Trading for real-world currency (real money) is not an accepted form of trading.
Player, Steam and House Names
When choosing your name, steam name, or house name you must adhere to general decency and abide by the following rules. If a GM determines your name to be improper, we may change the name and or terminate your use of our Official Servers. You should not use an alternative spelling to circumvent the name restrictions listed below. You should ensure that your name does not:
Offend - names may not contain vulgar, defamatory, obscene, hateful, racially, ethnically or otherwise offensive, including any usernames which are sexual in nature.
Impersonate - pretending to be someone else with intent to impersonate Game Masters ("GM") or Snail Games employees.
When reporting others, please ensure that you are genuine. Reports made to harass other players or for restricting their gameplay when no codes of conduct have been broken are deemed punishable by a GM.
You can increase the effectiveness of your reports by including as much information as possible, as well as video or picture evidence. We never take our decisions and actions regarding potential malicious player behaviour lightly. Suspensions, server wipes, and/or bans are only issued after careful review of all internal and external evidence.